Privacy Policy
Introduction
Cheap Chips respects your privacy and we are committed to protecting it.
This Privacy Policy sets out the processes and procedures which Cheap Chips follow in relation to the treatment of personal information. It includes information on how Cheap Chips collects, uses, discloses and secures customer information. This policy also includes information about accessing and correcting personal information.
This policy has been drafted having regard to Cheap Chips obligations under the Australian Privacy Act 1988 (as amended by the Privacy Amendment (Private Sector) Act 2000). This Policy is a public document.
1. Your privacy is important to us
Cheap Chips takes its responsibility to protect your personal privacy seriously and recognises that you have a right to control, and have access to, your personal information.
Cheap Chips only stores statistical information about you. We do not obtain any personal information unless you choose to give it to us. The types of information we may collect include referring sites, browser used, pages visited within the Cheap Chips website (www.cheapchips.com.au) and other generic measures of user activity. This information is then used to measure the number of visitors to different sections of our site and thus assists us in making our site more useful to users.
2. Collecting personal information about you
When you engage in certain activities on this site, Cheap Chips may ask you to provide certain information about yourself by filling out and submitting an online form. Compliance with this request is optional (except in the case of buying, selling or trading where supply of information is mandatory to complete the transaction), as is the level in which you may choose to participate in any market research surveys available within our website. Cheap Chips only uses personal information to better understand your needs and interests and to provide you with a more personalised service.
How We Collect Information
We may collect personal information about you when you visit our website, when you deal with us over the telephone, send us correspondence, or when you have contact with us in person. We will not collect any personal information without your consent. We consider that your consent is granted when you complete the fields necessary to facilitate a transaction through this website.
There are two types of information we collect about you:
Personal information
This is information that is associated with the personal details you have chosen to provide when applying for Cheap Chips membership. The accuracy of the information provided is outside of Cheap Chips control. Cheap Chips online forms are enabled with field verification technology, which is only used to validate the format of the data provided. Field verification technology cannot validate the accuracy of the data provided.
Cheap Chips understands that many people choose to create an alias as a means of identification when it comes to subscribing to particular types of membership. Cheap Chips will continue to refer to you by the name or alias that you have chosen, for as long as you choose not to update your personal profile. Cheap Chips does not collect information about you from other organisations or from websites outside of the cheapchips.com.au website. Cheap Chips will not disclose your name, email address, postal address or any other directly identifying information relating to you with any third parties, unless prior written consent has been granted.
Non-personal information
This is information that is associated with usage and service operation and is not associated with a specific personal identity. Cheap Chips collects and analyses non-personal information to evaluate how visitors use our website.
Non-personal data collected may include the pages visited on the Cheap Chips website, unique URL's visited within cheapchips.com.au, browser type and IP address. Most non-personal data is collected via the use of HTTP headers, cookies or other analysis technologies. The cheapchips.com.au website uses web technologies for data analysis and personalisation services. Cheap Chips may also places adverts and banners on other websites that may use these web based technologies.
Should you decide that you do not want Cheap Chips to retain any personal or non-personal information, you can use the Preferences option on your browser program to remove all cookies and to set the browser option not to accept cookies in the future.
We collect your personal information for the following purpose
- To facilitate your access to our website, products and services
- To deliver products you have ordered from us
- To conduct marketing activities
- To provide you with information about our products and services
- To seek your opinion on our products, services, marketing and website.
- Send you a newsletter
3. Using and disclosing your personal information
We may disclose your personal information to third parties for the purpose of completing a transaction on your behalf or provide you with a product that you purchased. We engage third party contractors to perform services for us which involves the contractor handling personal information we hold. For example, we currently engage third party contractors to:
- Deliver products purchased from this website
- Provide electronic funds transfer services, credit card account processing and related services
In these situations, the third party contractor is strictly prohibited from using any personal information about you, except for the specific purpose for which we have supplied. We may also disclose your personal information to various law enforcement agencies and governments around the world for security, to comply with a subpoena, customs and immigration purposes. Other than the above, we will not disclose your personal information without your consent unless disclosure is either necessary to prevent a threat to life or health, authorised or required by law, reasonably necessary to enforce the law or necessary to investigate a suspected unlawful activity.
4. Cheap Chips membership types
Cheap Chips has 1 level of 'membership' referred to as Customer Accounts.
Cheap Chips Customer Accounts
Cheap Chips offers a more rewarding and personalised customer experience for its Customers. Customers are required to register and login each time they place an order on the Cheap Chips website or elect to have the website automate the login process each time the browser on an individual's computer is directed to the Cheap Chips website.
Cheap Chips is not responsible for the level of access it's Customers enable to their computers and/or the level of login automation they choose to opt for.
Cheap Chips does allow access to it's website without the need for membership. Users are still able to access most of the Cheap Chips content even if they choose not to become a Cheap Chips Customer. Access and/or interactivity to certain features of the website is however restricted to Customers only. This is typical for Customers choosing to store previous shopping experiences without wishing to re-enter information.
Cheap Chips reserves the right to terminate or remove any Customer Account at any time, without notice.
5. Securing your privacy
Several tools, policies and protocols have been used to safeguard the submission of information through the Cheap Chips website. Security measures have been integrated into the design, implementation and day-to-day functioning of the entire operating environment, as part of our continuing commitment to the security of electronic content and electronic transmission of information. All credit card payment information that is transmitted via the internet is encrypted using 128 bit encryption via Secure Socket Layer (SSL). Use of this technology ensures that your data can only be read by the intended recipient. Should the data be intercepted by a 3rd party, the data's contents will remain unintelligible, unrecognisable and anonymous.
Cheap Chips strongly recommends that you do not divulge your password to anyone in an unsolicited phone call or email. Cheap Chips will never ask for your Customer login information by email. When you choose to leave the Cheap Chips website from a password protected area, it is always recommended that you log off from the browser page or otherwise exit the browser page.
6. Storage of your personal information
Cheap Chips will endeavour to take all reasonable steps to keep secure any information which is held about you. Cheap Chips stores all of its information on secure databases that are protected within controlled facilities. Cheap Chips staff and all contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by Cheap Chips. Cheap Chips will not be held responsible for events arising from unauthorised access to your personal information. To assist in keeping your personal information secure, you must never divulge your login details to any other party. Please notify us immediately if there is any unauthorised use of your account or any other breach of security.
If you wish to cancel your account or request that we no longer use your information to provide you services contact us at service@cheapchips.com.au. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
7. Our use of cookies
When you visit cheapchips.com.au, you can access important information without revealing your identity. In order to provide you with a more personalised website experience, we might use cookies to track your visit. A cookie is small amount of data that is transferred to your browser by a Web server and can only be read by the server that gave it to you. It functions as your identification card, recording your information and preferences. It cannot be executed as code or to deliver viruses. While Cheap Chips might use cookies to track your visit to cheapchips.com.au and our web servers automatically log the IP/Internet address of your computer, this information does not identify you personally and you remain anonymous unless you have otherwise provided Cheap Chips with personal information. If you do not wish to receive any cookies you may set your browser to refuse cookies. In some instances this may mean you will not be able to take full advantage of parts of the Cheap Chips website. The use of cookies can enhance your enjoyment of what is offered by Cheap Chips , because they can help personalise your experience of our website. They can make it easier for you to shop online and can ensure that the information provided to you is most relevant to your needs and interests. Cookies can provide us with aggregated information on how people use our website, and which advertisements are effective, thus helping us to continually improve our website.
8. Unsolicited email commonly known as SPAM
Cheap Chips is a strong advocator against SPAM, and as such, Cheap Chips will not send unsolicited email without first asking you whether you wish to receive this information. Should you ever wish to cease receiving correspondence from Cheap Chips , please follow the instructions on how to remove yourself from our mailing list (this information is available on all Cheap Chips correspondence). Should you choose to communicate your request to be removed from such a list using either email or use one of our personal contact forms, please allow seven days for this request to be processed.
9. You can access the information we keep about you
Personal information is only collected when you choose to login to the Cheap Chips website. If you login as a Cheap Chips Customer, you are able to access, change and update your membership profile at any time. Should you wish to access the information we hold about, please contact us via our privacy feedback form specifying your User ID, Password and email address as well as the details of your request. We will endeavour to respond to your request within 30 days.
10. Cheap Chips and third party links
Cheap Chips provides links to third party websites that are not under the control of Cheap Chips. Subsequently, we cannot accept responsibility for the conduct of companies linked to our website. Before disclosing your personal information on any other website, Cheap Chips strongly recommends that you examine the terms and conditions of using their website.
11. Blogs
Our Web site offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them.
12. Live Chat
We use a live chat feature to assist you with customer services. If our chat feature is offline you can send a request to be contacted. You will be asked to provide a name, email contact and a note. We will collect your name and email address so that we may reply to your request.
13. What to do if you have a problem or question
Cheap Chips takes issues concerning privacy seriously and will endeavour to address these concerns immediately. If you have any further queries relating to our privacy policy, or if you have a problem or complaint, please forward your request to:
- Email: service@cheapchips.com.au
- tel: 0403 962447
- Post: Cheap Chips, PO Box 445, Cannon Hill, Qld, 4170
14. Changes to our policies
Cheap Chips is committed to being one of Australia's leading e-commerce websites. As such, future additions and enhancements to the features of the cheapchips.com.au website are envisaged. Cheap Chips reserves the right to change our privacy policy as deemed necessary and any changes to this Privacy policy will be updated on www.cheapchips.com.au, so please visit this page periodically to ensure that you have our most current privacy policy.
15. Further information on privacy in Australia
For more information about privacy issues in Austalia and protecting your privacy please visit the Australian Federal Privacy Commissioner's website.