FAQ
Q. Who is Cheap Chips?
- Gaiton Pty Ltd (ABN: 45 169 737 179) operates under the name Cheap Chips. Cheap Chips commenced operations in 2004. We are a Brisbane based online store specialising in all types of memory cards, USB flash drives and genuine printer ink cartridges. Cheap Chips are approved Australian resellers for Lexar, SanDisk and Verbatim to name a few.
Q. Is Cheap Chips a Secure online store?
- We take all reasonable steps to keep secure any information which we hold about you. Personal information may be stored both electronically on our computer system, and in hard-copy form. Firewalls, 2048 Bit v3 SSL encryption, passwords, anti-virus software and email filters act to protect all our electronic information. We do not store credit card information, we securely submit credit card information to our bank for processing
PLACING ORDERS
Q. What address should I enter on the Billing page?
- You can enter a Billing and a shipping address.
- The Billing address is your physical street address where you reside or your business address. The address is used for credit card verification.
- Shipping Address can be the same as the billing address, or we can post to PO Box or a Parcel Locker. Please note for domestic letters and first time buyers paying by credit card, we do not ship to Parcel Lockers.
Q. What are my payment options?
- We accept payments by EFT / Direct Deposit, Paypal, Amex, Visa or Mastercard, Google Pay and Apple Pay.
Q. What isn't my payment processing?
- Please double check that you have completed all the required fields and have ticked the T&C box.
- First name / Last name / Address / Postcode / Suburb/City / State/Territory / Phone Number / Shipping method.
- Check your card details are correct
Q. When will my order ship?
- Orders placed for in-stock items before 2:00PM EST business days (Monday to Friday excluding holiday) will ship on the same day by the method you have chosen. Although we try to maintain inventory of all products in the warehouse, occasionally an item will be backordered. Normally, the product will become available in a week. You will receive an email notification as soon as the product ships.
Q. I need more stock than you have available online?
- The Cheap Chips webstore will only allow you to order what we have available. If you require more than we have please contact us and we can add the order for you and send you the details for payment. Normally, the extra product will become available in a week.
Q. Delivery costs.
- Delivery costs are calculated and displayed after you have entered your shipping information on the checkout page.
Q. Shipping notifications.
- Shipment confirmation emails with tracking numbers are sent the business day your order ships.
PRODUCT HELP
Q. Can I get help selecting a card?
If you're not sure which card you need for your device we offer a few options for you to try.
- You can try the "Memory Card Finder". If your device isn't listed go to step 2.
- You can call us during business hours on 0403 962447
- Outside Business Hours: email us using the "CONTACT" page, and we will respond ASAP.
Q. What is the difference between Read/Transfer Speed and Write speed?
- Read Speed is how fast images/data can be transferred from your card ti the computer.
- Wrire Speed is how fast the images/data can be written to the memory card so you can take faster continuous shots. More speed is needed for more rapid shots.
Q. What is the difference between SD, SDHC and SDXC?
- Secure Digital memory cards or SD cards are available in different physical sizes and storage capacities. With so many choices it's very important to understand which cards will work best with your device. SD cards are available for digital cameras, video cameras, mobile phones, tablets, laptops, PC's and many other devices.
SD, SDHC and SDXC card Capacities
- SD / MicroSD: Up to 2GB
- SDHC/ MicroSDHC: 4GB to 32GB
- SDXC/ MicroSDXC: 64GB to 2TB.
It is very important that you know and understand the following about compatibility for your device.
- SD cards will work in SD, SDHC and SDXC compatible devices.
- SDHC will work in SDHC and SDXC compatible device but not SD devices.
- SDXC will only work in SDXC compatible devices.
Always consult your device manual if unsure which cards are compatible.
Q. I’ve accidentally inserted my SDXC card into a PC or host device that does not support SDXC and re-formatted the card. The SDXC card no longer works with SDXC host products. What can I do to return to the SDXC format?
- If you accidentally insert your SDXC card into a PC that does not support SDXC (using a direct SD slot or USB reader/writer), the following messages may appear: “You need to format the disk before you can use it, Do you want to format it?
CHOOSE NO/CANCEL. DO NOT FORMAT, otherwise the card will no longer be SDXC format.
You might be able to return to the SDXC format on your card, please install the SD formatter:
For more information on SDXC, please visit the SD Association website: https://www.sdcard.org/downloads/formatter/
Q. My microSD card is write protected or locked! How do I unlock it?
SOLUTION 1 - Unlock the memory card
- If you are using a microSD to SD adapter, make sure the Lock switch on the left side of the adapter card is slid up (unlock position). You will NOT be able to modify or delete the contents on the memory card if it is locked.
SOLUTION 2 - Toggle the lock switch.
- If the lock switch is loose and moves easily It is likely the switch is sliding to the locked position as the card is placed in your host device. In this case the card reader will need to be replaced.
SOLUTION 3 - Check the mobile device settings
- Some mobile devices have a feature to lock the card. Please check with your mobile device manufacturer for instructions to unlock it.
Q. How many photos fit on a card?
- There are many variations that can be used to calculate how many photos or songs or how much video will fit on a memory card or USB Flash drive, so all tables shown below should be used as a guide only.
Photos - JPEG
|
Megapixels |
File size (MB) |
2GB |
4GB |
8GB |
16GB |
32GB |
64GB |
128GB |
|
4MP |
1.2 |
1430 |
2861 |
5722 |
11444 |
22888 |
45776 |
91552 |
|
5MP |
1.5 |
1144 |
2288 |
4577 |
9155 |
18310 |
36620 |
73240 |
|
6MP |
1.8 |
953 |
1907 |
3814 |
7629 |
15258 |
30516 |
61032 |
|
7MP |
2.1 |
817 |
1634 |
3269 |
6539 |
13078 |
26156 |
52312 |
|
8MP |
2.4 |
715 |
1430 |
2861 |
5722 |
11444 |
22888 |
45776 |
|
10MP |
3.0 |
572 |
1144 |
2288 |
4577 |
9155 |
18310 |
36620 |
|
12MP |
3.6 |
476 |
953 |
1907 |
3814 |
7629 |
15258 |
30516 |
|
14MP |
4.2 |
408 |
817 |
1634 |
3269 |
6539 |
13078 |
26156 |
|
16MP |
4.8 |
357 |
715 |
1430 |
2861 |
5722 |
11444 |
22888 |
|
22MP |
6.6 |
260 |
520 |
1040 |
2080 |
4161 |
8322 |
16644 |
Photos - Uncompressed RAW
|
Megapixels |
File size (MB) |
2GB |
4GB |
8GB |
16GB |
32GB |
64GB |
128GB |
|
4MP |
12.0 |
143 |
286 |
572 |
1144 |
2288 |
4576 |
9152 |
|
5MP |
15.0 |
114 |
228 |
457 |
915 |
1831 |
3662 |
7324 |
|
6MP |
18.0 |
95 |
190 |
381 |
762 |
1525 |
3050 |
6100 |
|
7MP |
21.0 |
81 |
163 |
326 |
653 |
1307 |
2614 |
5228 |
|
8MP |
24.0 |
71 |
143 |
286 |
572 |
1144 |
2288 |
4576 |
|
10MP |
30.0 |
57 |
114 |
228 |
457 |
915 |
1830 |
3660 |
|
12MP |
36.0 |
47 |
95 |
190 |
381 |
762 |
1524 |
3048 |
|
14MP |
42.0 |
40 |
81 |
163 |
326 |
653 |
1306 |
2612 |
|
16MP |
48.0 |
35 |
71 |
143 |
286 |
572 |
1144 |
2288 |
|
22MP |
66.0 |
26 |
52 |
104 |
208 |
416 |
832 |
1664 |
Minutes of HD Video
|
MBps |
4GB |
8GB |
16GB |
32GB |
64GB |
128GB |
256GB |
|
5Mbps |
98 Min |
190 Min |
364 Min |
722 Min |
1390 Min |
2700 Min |
5499 Min |
|
15Mbps |
30 Min |
60 Min |
120 Min |
238 Min |
446 Min |
900 Min |
1800 Min |
|
25Mbps |
15 Min |
30 Min |
70 Min |
139 Min |
268 Min |
535 Min |
1080 Min |
|
44Mbps |
12 Min |
20 Min |
40 Min |
80 Min |
150 Min |
300 Min |
600 Min |
Approximate number of songs
|
2GB |
4GB |
8GB |
16GB |
32GB |
64GB |
128GB |
|
|
Number of songs |
500 |
1000 |
2000 |
4000 |
8000 |
16000 |
32000 |
Q. How do I format a USB device for FAT32 or NTFS?
Windows:
1. Connect the USB storage device to the computer.
2: Click Start
3: Click Computer
or Windows 8/8.1: Type Computer in the search area from the Start screen: Tap or click Computer
or Windows 10: Type This PC in the search area from the Start screen: Tap or click This PC.
4: In the Computer or This PC window, right-click the drive icon in which the USB device appears.
5: From the menu, click Format....
WARNING: Formatting the USB storage device will delete all content on the device.
6: In the Format device name (drive letter) window, under File system, click the drop-down arrow, select FAT32 or NTFS , and then click Start.
7: At the WARNING... message, click OK to continue.
8: At the Format Complete message, click OK.
9: At the Format device name (drive letter) window, click Close.
10: In the top-right corner of the Computer or This PC window, click the X to close the window.
for Mac OS X
1: Connect the USB storage device to the computer.
2: Open Disk Utility.
3: Click to select the USB storage device in the left panel.
4: Click to change to the Erase tab.
5: In the Volume Format: selection box, click MS-DOS File System .
6: Click Erase.
WARNING: Erasing the USB device will delete all content on the device.
7: At the confirmation dialog, click the Erase.
8: Close the Disk Utility window.
E.&O.E.